FOR WHEELCHAIR USERS AND MOBILITY-IMPAIRED GUESTS
The Prime F. Osborn III Convention Center meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Restrooms, drinking fountains, phones, ATMs and counters are accessible to guests with disabilities. Additional services are listed below.
ACCESSIBLE TICKETS / SEATING
For seating events, please indicate when buying tickets if you require accessible seating. You may purchase handicapped-accessible seating in person at the Tom Bush Family of Dealerships Box Office at the Prime F. Osborn III Convention Center during normal business hours or by calling Ticketmaster at 1 (800) 745-3000.
Passengers may be dropped off at designated entrance, which varies by event. Please reach out to our main venue line at (904) 630-4000 for more event-specific information.
Trained guide dogs or service animals are permitted to assist guests inside the venue. If special accommodations are required for your service animal, please notify us at the time of ticket purchase. All other animals are prohibited.
Elevators are located throughout each venue for access to all levels.
Accessible telephones are available on the main and mezzanine. A TDD machine and volume-enhanced phone is available.
Staff members have been trained in emergency preparedness and evacuation procedures. Please contact a staff member if you need assistance.
A full-service first aid station at the Prime F. Osborn III Convention Center will be supplemented by roving emergency medical technicians during larger events. Please contact a staff member if you need medical assistance.